Failed pages are never charged
Before anything else: a page that fails to process does not consume a credit, so there is nothing to refund. Credits are deducted on successful processing only, and a retry of a document you have already paid for does not deduct a second time.
A page that processes but is routed to manual review has been processed, and does consume a credit. Review is a designed outcome, not a failure — it is the product telling you it could not prove the result by arithmetic, which is information you are paying for.
The refund window
You may request a refund of a credit pack within 14 days of purchase.
- If you have used none of the pack, we refund it in full.
- If you have used part of it, we refund pro rata for the unused pages.
- After 14 days, unused credits are not automatically refundable, but write to us — see below.
How a pro-rata refund is calculated
We take the price you paid, divide it by the number of pages in the pack, and refund that amount for every page still unused at the time of the request. Taxes charged on the refunded portion are refunded with it.
Worked example: on a 500-page pack bought for ₹749, with 400 pages unused, the refund is ₹749 ÷ 500 × 400 = ₹599.20.
When we refund outside the window
The 14-day window is a floor, not a ceiling on our discretion. We will refund unused credits regardless of age where:
- You were charged twice for the same purchase.
- Credits were granted but never became usable because of a fault on our side.
- We withdraw the service, or materially reduce it in a way that makes your remaining credits unusable.
- We terminate your account for a reason that is not your breach of the terms.
Where an account is closed for a serious breach of the terms, unused credits are not refunded.
How to request one, and how long it takes
Email hello@statementproof.in from the address on the account, telling us which purchase you mean. You do not need to give a reason for a request inside the 14-day window.
| Stage | Timing |
|---|---|
| We acknowledge your request | Within 2 business days |
| We approve or explain a refusal | Within 5 business days |
| We instruct the refund to your payment provider | Within 2 business days of approval |
| Money appears on your statement | Typically 5–10 business days after that, depending on your bank |
Refunds are returned to the original payment method. We cannot redirect a refund to a different card or account. Once we have instructed the refund, the remaining delay is your bank's, and outside our control.
Refunded credits are removed from the workspace balance at the point the refund is approved.
Before you raise a chargeback
Please contact us first. A chargeback is slower for you than a direct refund, and it is resolved by your bank rather than by us. Almost every dispute we have seen is a question we could have answered the same day.
If you have already raised one, tell us at hello@statementproof.in so we can respond to your bank with the transaction record rather than contest it blindly. We may suspend a workspace with an unresolved chargeback until it is settled.
Unresolved complaints can be escalated to our grievance officer, To be confirmed, at hello@statementproof.in.